Shop FAQs
Here are frequently asked questions for shop.

FAQ DETAILS

Here are details about faqs

  • SET UP: INITIAL SET UP
    Welcome to Wild Thing! If you've just set up your account, you'll need to do your initial set up.

    What you can do now:

    1. verify your email address, you can resend the link from the pop up at the top of your dashboard

    2. Head to the "my account" tab, then profile settings

    This section will hold most of the information about your account. Please fill in all the options here. For help with filling in the size guide, we have a separate FAQ on this.


  • ADDING PRODUCTS
    You will need to set up your products on wildthing.com. Once you've added them, they will show as pending on the site. We will make them live once we've shot product imagery & double check them over. Below is the information you need to know before adding your listings

    PRODUCT TITLE

    Your product title should include:
    1. Product type ie. Dress. This will ensure that the item pulls into the correct garment category.
    2. Colour ie. Green. This will add your product to filters if customers are looking for a specific colour.

    PRODUCT DESCRIPTION

    PRODUCT SIZES

    you will be able to add your sizes as a variation. Here is the guidance on this:

    Our size guides will show on all our items. Mens & womens size guide https://wildthing.com/pages/size-guide. You can overwrite the size guides. More on this below.

    WOMENS GARMENT SIZES:

    If you are listing your product as womens, our womens size guide will show on your listings.

    When you are making your garments, please try to stick to our size guide & add your product sizes as "small" "medium" "Large" as your variants to keep things consistent.

    Please ensure the size on the outside of your packaging matches the size customers pick on the site, so our team packs the correct size the customers selected.

    Do not put sizes like "size 10" as we have customers from all over the world, where "size 10" can be very different & can cause issues.

    MENS/UNISEX GARMENT SIZES:

    If you are listing your product as mens or unisex, our mens size guide will show on your listings.

    Please try to stick to this size guide, & add your product sizes as "small" "medium" "Large" to your variants to keep things consistent. Please ensure the size on the outside of your packaging matches your listings, so our team packs the correct size the customers selected.

    Our size guide will show on all listings, unless your items doesn't fall within this generic size guide, then you have the option of having your own size guide to override ours.


  • SET UP: PAYMENTS
    Head to "payments" -> "Payments set up"

    Here, you'll need to enter your PayPal email address.

    Once you've marked an order as fulfilled, you'll automatically receive payment for that order into your paypal account. The total you'll receive will be less our commission.


  • HOW DO I RESTOCK ITEMS?
    We need to know if you're sending in more stock. To do this, head to your products tab & select restock items. Fill out the form & you're done!
  • CAN I ADD NEW ITEMS TO MY INVENTORY?
    If you'd like to sell new products, or have a great idea for an exclusive piece we'd love to hear from you. Head to your products tab, and select add new products. Fill out the form & the team will be in touch.
  • Product categories - sustainability
    Each product, you have a drop down of trends & sustainability elements. Please only add your products into the sustainability sections if you're sure that's what they are. We do not want misleading information to be passed onto our customers to here is a breakdown of what each sustainable element means if you're unsure.

    Zero Waste
    This item generates little to no textile waste during production. Textile waste can be recycled into smaller items, or donated to be used for other projects.

    Carbon Neutral
    To create this particular item, the Brand behind it are cancelling out the negative effect is has had. Carbon neutrality is achieved by calculating a carbon footprint and reducing it to zero through a combination of efficiency measures in-house and supporting external emission reduction projects. This can be done in a variety of ways, from joining tree planting initiatives or community projects.

    Sustainable Fabrics

    Recycled materials, Organic Cotton, WRAP certified, Hemp, some biodegradable fabrics.This list is going to be updated as we learn more about the materials and fabrics used across our site.

    Made to order
    This item will be made after an order has been placed.

    One of a kind
    This item will either be a 1 off sample not being repeated or made from recycled items which will not be replicated.

    Sustainably Made Abroad
    Do you know how your item is made? where? What family/factory? Supporting them with a fair working wage? If yes, this will apply to you

    Small Scale Production
    Refers to items being duplicated less than 30 items in any batch of production.

    Recycled
    Recycled & Upcycled Items need to be at least 70% made from re-used items.

    Made by Me
    Made by you or a team member (under 10 members of staff) within you own setting IE. office / workshop
  • ADDING PRODUCT CATEGORIES
    Categories for clothing type is automatic from your product title. IE Rainbow Flares will list the item under the filter rainbow, and flares.

    We also have "collections" which help customers find items depending on the event theyre attending. These can be selected from a drop down when you edit a product. For example "garden party". These need to be done product by product.
  • Mens / Womens / Unisex
    When you add a product you can select whether the item is mens/womens/unisex.

    If you are referring to an item which is unisex, please ensure the sizing for the item is also unisex. 
  • HOW TO DUPLICATE A PRODUCT
    You can duplicate an existing product to add another similar one. 

    To do this, click into the product you want to duplicate, click more action at the top right, and click "Duplicate"
  • ADDING PRODUCT CATEGORIES
    Categories for clothing type is automatic from your product title. IE Rainbow Flares will list the item under the filter rainbow, and flares.

    We also have "collections" which help customers find items depending on the event theyre attending. These can be selected from a drop down when you edit a product. For example "garden party". These need to be done product by product.
  • My Product isn't showing/updating
    Our system can take a little while to show products and add them into the categories. If you're unable to see your item on the website in 24 hours, please contact us at [email protected] and we can take a look into it further 
  • Size & Colour Filters
    Our site has many filters in place making products easy for customers to find. For most colours & sizes, the wording has already been incorporated into the filters.

    For Example:
    Small can be written as "small", "S", "Small/medium", "UK 8" etc.
    Pink can be written as "fuchsia", "hot pink", etc.

    In these instances, the variation of the name will still pull into the correct filter.

    Any wordings under these 2 categories which haven't already been used previously on our site will be flagged to our team to add them into the nearest relevant filter. This may take a few days to pull into the filters, but this wont effect the products going live on the site.